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An efficient assistance and after sale service are a very important component for achieving customer satisfaction. They can be divided in:
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-INTERVENTIONS & MACHINE STAFF TRAINING Our expert technician are available for technical intervention in Customer’s plant for installation, start up, training on operators and during the years, for machine upgrades.
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-DOCUMENTATION Together with the machine we supply technical documentation such as operator manual + support CD rom, Electrical & Pneumatic diagrams, General drawings and Software sources.
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-SPARE PARTS In the General drawings are indicated all machine component for a quick identification and enquiry of spare parts needed.
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- ASSISTANCE SERVICE VIA MODEM/TELEPHONE

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Remote link management is an on-line service software used to manage the worldwide link trough standard telephone lines - PTNS, ISDN, GSM, GPRS, ADSL – it can connect the machine to the remote service/control offices.
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